Carphone Warehouse Complaint Update Thursday

I'm pleased to report that the Customer Care team contacted me about my complaint about the iphone case and I have been offered a full refund as a goodwill gesture. I was contacted by 3 different people from Carphone Warehouse and I was told to post back the case and a cheque would be raised.

This has proved that if you go through the correct channels and procedures a positive resolution is possible.

Thankyou!